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Privacy Policy

GENERAL TERMS

Seller:

Lietas MD, SIA

VAT.No.: LV40003592976

Adress: Ainazu street 20, Saulkrasti, Saulkrastu distr., Latvia, LV-2160

Delivery adress: Bullu street 45, Riga, Latvia, LV-1067

Bank: Citadele bank

SWIFT code: PARXLV22

Account: LV41PARX0019034880003

Tel: +371 67609777

Fax: +37167609770

E-mail: info@augluserviss.lv

1. General Terms

1.1. These Terms regulate the purchase of goods and services in the Online Store (hereinafter referred to as the Online Store), as well as determine the mutual rights, obligations and responsibilities of the Seller and the Buyer.

1.2. By placing an order in the Online Store, the Buyer confirms that he has read these Terms, understands them and agrees to comply with them.

1.3. The Seller reserves the right to unilaterally amend these Terms by publishing their current version in the Online Store. Amendments shall enter into force from the moment of their publication and shall apply to orders placed after the publication of the amendments.

1.4. The legal relations between the Buyer and the Seller shall be governed by the laws of the Republic of Latvia.

2. Rights and obligations of the Seller

2.1. Obligations of the Seller

The Seller shall be obliged to:

  • provide the Buyer with the opportunity to purchase the goods or services offered in the Online Store;
  • provide true, accurate and unambiguous information about goods, services, prices, delivery conditions and other essential terms of the transaction;
  • deliver the goods in accordance with the conditions specified in the order and the mutually signed contract;
  • ensure compliance of the goods with the requirements of regulatory enactments;
  • examine the Buyer's claims in accordance with the procedure specified in regulatory enactments;
  • protect the Buyer's personal data in accordance with applicable data protection regulatory enactments;
  • ensure that the Buyer can exercise the right of withdrawal in the cases provided for in regulatory enactments. [likumi.lv], [ptac.gov.lv]

2.2. Seller's rights

The Seller has the right to:

  • receive payment for the purchased goods and services;
  • refuse to fulfill the order if there are reasonable suspicions of a fraudulent transaction;
  • cancel the order if the Buyer has not made payment within the specified period;
  • restrict or terminate access to the Online Store if the Buyer violates these terms or regulatory enactments;
  • claim damages if the Seller has incurred losses as a result of the Buyer's actions.

3. Buyer's rights and obligations

3.1. Buyer's rights

The Buyer has the right to:

  • receive complete information about goods, services and order fulfillment conditions;
  • purchase high-quality goods that comply with the terms of the mutually concluded contract;
  • use the right of withdrawal provided for in regulatory enactments;
  • submit claims regarding non-conformity of goods or services;
  • receive personal data protection in accordance with regulatory enactments;
  • apply to competent authorities to protect their rights. [likumi.lv], [ptac.gov.lv]

3.2. Buyer's obligations

The Buyer has the obligation to:

  • provide true and up-to-date information when placing an order;
  • pay for the order on time;
  • accept the delivered goods;
  • check the received goods immediately after receipt;
  • use the goods for their intended purpose;
  • not use the Online Store for illegal purposes;
  • comply with these Terms and Conditions and the regulatory enactments of the Republic of Latvia.

4. Right of withdrawal

4.1. The Consumer has the right to exercise the right of withdrawal within the time limit and in accordance with the procedure agreed upon.

4.2. To exercise the right of withdrawal, the Buyer must submit written notice to the Seller.

4.3. The right of withdrawal does not apply where an exception is provided by applicable laws and regulations.

5. Liability

5.1. Each party is liable for losses incurred by the other party as a result of its unlawful actions or failure to fulfill its obligations.

5.2. The Seller is not liable for delays or failure to fulfill obligations that have occurred due to force majeure circumstances.

5.3. The Seller is not liable for losses incurred by the Buyer as a result of improper use or operation of the goods.

6. Procedure for considering disputes

6.1. All disputes between the Seller and the Buyer shall be resolved through negotiations.

6.2. If the dispute cannot be resolved through mutual negotiations, the Buyer is entitled to submit a written complaint to the Seller.

6.3. The Seller shall consider the complaint within a reasonable time and provide a reasoned response in accordance with the procedure specified in regulatory enactments.

6.4. If the dispute cannot be resolved mutually, the Buyer has the right to contact the Consumer Rights Protection Center or use other dispute resolution mechanisms provided for in regulatory enactments. [ptac.gov.lv], [likumi.lv]

6.5. Disputes between the Seller and the Buyer are resolved in accordance with the regulatory enactments of the Republic of Latvia in the court of the Republic of Latvia, unless the regulatory enactments establish a different procedure for considering disputes.

7. Final provisions

7.1. These provisions have been drawn up in accordance with the regulatory enactments of the Republic of Latvia.

7.2. If any provision of these provisions becomes invalid, the remaining provisions of the provisions remain in force.

7.3. These provisions enter into force at the time of their publication in the Online Store.

 

PRIVACY STATEMENT ON PERSONAL DATA PROCESSING SIA "LIETAS MD"

This privacy statement is addressed to you, our customers and partners, as well as your representatives (employees and other authorized persons who communicate with us). We hereby explain and inform you about how SIA "Lietas MD" processes personal data and what rights you and your representatives have.

The most important questions are answered below. This is important: please read the information carefully. This message is subject to change. Please visit our website periodically and read the most recently published version of the privacy statement.

WHO IS RESPONSIBLE FOR THE PROTECTION OF YOUR PERSONAL DATA?

SIA "Lietas MD", legal entity registration number 40003592976, legal address: Ainažu iela 20, Saulkrasti, LV-2160 (hereinafter - the Company).

If you have any questions about personal data protection, you can contact us by e-mail info@augluserviss.lv

WHAT DOES THE PROTECTION OF YOUR PERSONAL DATA MEAN TO US?

One of the goals of the Company is to adequately protect personal data processed by the Company. Therefore, we apply data protection practices harmonized with international laws and standards and comply with legal requirements, applying all applicable and necessary measures to ensure the protection of processed personal data.

WHERE DO WE GET YOUR DATA?

You usually provide us with your personal data manually and voluntarily (for example, when purchasing goods, entering into contracts with the Company, creating an account to manage orders).

We need to process them in order to be able to enter into a contract with you, properly fulfill our obligations to you and other legal obligations. If you do not provide personal data, the Company cannot conclude transactions with you, fulfill your orders, deliver the necessary goods, provide other services you need.

FOR WHAT PURPOSES AND ON WHAT LEGAL BASIS ARE YOUR PERSONAL DATA PROCESSED?

Purposes and legal basis of personal data processing in the Company: conclusion of contracts with customers (buyers) and suppliers and execution of contracts, fulfillment of customer orders by delivering necessary goods, including debt collection from defaulting customers (legal basis for such personal data processing: data processing is necessary for the performance of the contract, ensuring the legitimate interests of the Company and you, if the Company processes the data of the representatives and authorized persons indicated by you in order to maintain communication with the Company).

The Company must also keep records of the execution of its economic transactions (legal basis for the processing of such personal data: fulfillment of legal obligations applicable to the Company). Therefore, the Company also analyzes the economic transactions (statistics) that have taken place (the legal basis for the processing of such personal data: the legitimate interests of the Company, analyzing its business transactions and obtaining statistical data).

We will inform you additionally about all cases of processing of your personal data not mentioned above, if there are such cases.

WHO ARE THE RECIPIENTS OF YOUR PERSONAL DATA?

Your personal data is disclosed if necessary, but only to the extent that it is necessary for the employees of our Company who are responsible for processing your personal data in the Company. In certain cases, they are also disclosed to our Company's service providers (data processors) who provide business services to the Company.

In certain cases, your personal data may be provided to state institutions, to which the Company is obliged to provide the relevant personal data in the cases and procedures provided for in the legal acts.

HOW LONG DO WE KEEP YOUR DATA?

The company stores the processed personal data for no longer than is necessary for the purposes of data processing, which are necessary for the fulfillment of the concluded contracts, or in accordance with the law (for example, accounting records), or in the event of all claims that may arise from concluded contracts or other transactions, for the limitation period. Usually, this term is five years.

WHAT ARE YOUR RIGHTS?

You have the right to demand that the Company allows you to familiarize yourself with the processed personal data of yours, to request their correction, deletion or restriction of data processing, to object to data processing, as well as the right to transfer data.

However, the Company explains that the right to delete data, the right to restrict data processing, the right to transfer data and the right to object to data processing are not your absolute rights, as additional norms for their implementation are provided for in legal acts.

WHAT ELSE SHOULD YOU KNOW?

If any of the provisions of this notice are not clear to you or you have other questions about the processing of your personal data in the Company, as well as if you are concerned about the operation of the Company, you can contact us at any time.

If your issue cannot be resolved with us, you have the right to contact the State Data Protection Inspectorate, which is responsible for the supervision and control of legal acts regulating the protection of personal data.

If necessary, we will update the aforementioned information on the processing of your personal data.